Privacy Policy
Wasatch Springs Animal Hospital
855 Beck Street, Salt Lake City, UT 84103
Effective date: November 13, 2026
This policy explains what information Wasatch Springs Animal Hospital ("we," "us") collects from clients, how we use it, and how we protect it. It covers our office, our website at saltlakeveterinarian.com, and the text messages we send.
Information we collect
We collect the information you give us when you become a client or contact us. That includes your name, address, phone numbers (including your mobile number), email address, your pets' names and medical histories, and payment details for services. Card payments go through our payment processor, and we do not store your card number. Our website may also collect basic visitor data, such as pages viewed, through cookies.
How we use your information
We use your information to care for your pets and run the practice. That means scheduling appointments, sending reminders, keeping medical records, filling prescriptions, processing payments, and answering your questions. We do not sell your personal information.
Text messages
With your consent, we text you from our office number, (801) 532-1100. You can agree to texts by checking the text message box on our client intake form, or by telling our staff, who will note your consent in your record. Agreeing to texts is not required to receive care from us.
We send appointment confirmations and reminders, vaccine and wellness reminders, prescription and refill notices, and replies to questions you text us. We may occasionally send practice updates, such as holiday closures.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, and reply HELP for help, or call us at (801) 532-1100. Carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
When we share information
We share information only as needed to provide care and run the practice:
With service providers who work for us, such as our practice management software, text messaging provider (Covetrus), online pharmacy, diagnostic labs and payment processor. They may use it only to provide those services.
With specialists or emergency hospitals when you ask us to, or when your pet's care requires it.
When the law requires it.
All of the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, except the aggregators and providers that deliver our text messages.
How we protect your information
We keep records in secure systems with access limited to staff who need it. No system is perfectly secure, but we take reasonable steps to protect your information. We keep records as long as we need them to care for your pets and as long as the law requires.
Your choices
Stop texts: reply STOP to any message, or tell our front desk.
Update your information: call us or tell us at your next visit.
Get your pet's records: ask us for a copy at any time.
Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with its effective date.
Contact us
Questions about this policy? Call us at (801) 532-1100 or visit us at 855 Beck Street, Salt Lake City, UT 84103.